Privacy Policy

The GLOW YMCA respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, retain, and protect information when you visit our website, use our mobile application, register for programs, manage your membership, or interact with our services.

This policy applies to the GLOW YMCA website (www.glowymca.org), the GLOW YMCA mobile application, and related digital services provided by the GLOW YMCA.

Information We Collect

Depending on how you interact with our services, we may collect the following information:

• Personal Information: Name, email address, phone number, mailing address, and other contact information.
• Membership and Program Information: Membership details, program registrations, facility visits, and information necessary to provide YMCA services.
• Payment Information: Information necessary to process membership dues, program fees, donations, and other transactions through authorized payment processors.
• Website and App Usage Information: Information about how you interact with our digital services, which may include device information and usage activity.
• Mobile App Location and Fitness Activity Data: Information accessed with your permission to support specific mobile application features, as described below.

How We Use Your Information

We use the information we collect to:

• Process memberships, registrations, donations, and payments.
• Communicate with you about programs, services, and organizational updates.
• Provide access to YMCA facilities, programs, and mobile app features.
• Improve our website, mobile application, and member experience.
• Meet applicable legal, operational, and reporting requirements.

Third-Party Service Providers

The GLOW YMCA does not sell your personal information. We take reasonable steps to protect the information we collect and share it with service providers as necessary to deliver YMCA programs and services or meet applicable legal requirements.

Some services offered through our website and mobile application, including membership management, program registrations, payment processing, and fitness-related features, are supported by third-party service providers.

The GLOW YMCA uses Daxko for membership and program management and mobile application services. Daxko may process personal information as necessary to provide these services.

For more information about Daxko’s data practices, please review the Daxko Privacy Policy.

GLOW YMCA Mobile App Privacy

The GLOW YMCA mobile application allows members to access membership services, facility check-in features, and fitness and wellness challenges. The following information explains how the mobile app collects, uses, retains, and manages personal information.

Health and Fitness Activity Data

The GLOW YMCA mobile app allows members to voluntarily participate in fitness and wellness challenges by connecting to Health Connect and/or Google Fit.

With your permission, the app may access the following activity information:

Steps

For step-based challenges, the app reads step counts to calculate progress toward cumulative or daily goals. This information is used to display progress bars, completion percentages, and anonymous rankings.

Step totals are accessed only for the dates associated with challenges you have joined and are synchronized with your facility account to calculate progress.

Walking and Running Distance

For distance-based challenges, the app reads walking and running distance to calculate progress toward a goal, including any daily limits established for the challenge.

Distance information is used to display miles completed, completion percentages, and anonymous rankings. Only activity data within the dates of a joined challenge is accessed and synchronized with your facility account.

Active Calories Burned

For active calorie challenges, the app reads calories burned to measure progress toward cumulative goals or daily minimums.

This information is used to display challenge progress, completion percentages, and anonymous rankings. Activity data is accessed only for the dates associated with challenges you have joined and is synchronized with your facility account.

The app does not request other energy or body data for this feature.

Floors Climbed

For flights-climbed challenges, the app reads the number of floors climbed to calculate progress toward challenge goals.

This information is used to display completed flights, completion percentages, and anonymous rankings. Only data within the dates of a joined challenge is accessed and synchronized with your facility account.

Members whose devices do not support floors-climbed tracking are notified before joining these challenges.

How Fitness Activity Data Is Used and Protected

Activity data accessed through Health Connect or Google Fit is used only to support fitness and wellness challenges that members voluntarily join.

• Activity data is accessed only as needed for participating challenges.
• Relevant activity totals are synchronized with the member’s facility account to calculate challenge progress.
• Challenge rankings are displayed anonymously.
• Health and fitness activity data is never sold or used for advertising.

Members may manage or revoke Health Connect and Google Fit permissions through their device settings.

Location Data

With your permission, the GLOW YMCA mobile app may access location information, including background location, to detect when you are near a participating YMCA facility and prompt access to your membership barcode for check-in.

Location information is processed on your device to trigger relevant notifications. It is not stored by the mobile app, stored on GLOW YMCA servers, or shared with third parties.

You may disable location permissions at any time through your device settings.

 Data Retention

The GLOW YMCA retains personal information only for as long as necessary to provide membership services, administer programs, fulfill the purposes described in this Privacy Policy, and comply with applicable legal, financial, and operational requirements.

Usage and activity data may be retained for internal operational and reporting purposes. Retention periods depend on the type of information and the purpose for which it was collected.

Fitness activity totals synchronized with a member’s facility account may be retained as part of the account’s activity records, subject to applicable retention practices.

Location information used for proximity-based check-in is processed on the device and is not retained by the mobile app or on GLOW YMCA servers.

Data Deletion Requests

Members may request deletion of personal information associated with their GLOW YMCA membership or mobile app account by contacting membership@glowymca.org.

The GLOW YMCA will review requests and coordinate with Daxko, our membership management and mobile application service provider, as appropriate to determine what information can be deleted.

Certain information may need to be retained to meet applicable legal, financial, or operational requirements.

Members may also manage or revoke access to location and fitness activity data through their device settings. Revoking permissions does not automatically delete information previously synchronized with their account.

Information Security

The GLOW YMCA takes reasonable steps to protect personal information against unauthorized access, disclosure, alteration, or misuse.

While we work to safeguard personal information, no electronic storage or transmission method can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable requirements.

When changes are made, we will update the date at the top of this page. We encourage users to review this policy periodically.

 

Contact Us

If you have questions about this Privacy Policy, how your information is collected or used, or how to exercise your privacy rights, please contact:

GLOW YMCA
211 East Main Street
Batavia, NY 14020

Email: membership@glowymca.org
Phone: (585) 344-1664
Website: https://glowymca.org

 

General Guidelines

We want to hear from you on social media, our blogs, and our forums, but we have a few things that we do not allow:

Posts that contain, discuss, or promote:

• abusive, vulgar, offensive, threatening, or harassing language
• personal attacks of any kind
• illegal activity
• political campaigns
• religious issues
• legal or employment issues
• posting of premium content from any website
• fake news or any content intended to mislead
• conversations that negatively target specific individuals, groups, or organizations
• posts that are spam, solicitations, or advertisements
• any profile icon or name related to commercial content that promotes another business, website, or specialty page
• personally identifiable information (like phone numbers or email addresses), private or sensitive details about another person
• material or information that you don’t have the right to post or share

Differences of opinion are welcome as long as they are respectful. Be courteous and respect those asking questions with friendly, informative discussions. If it’s not, it will be deleted. Posters will be permanently banned immediately for a serious, willful, and/or repeated violation of any of these rules.

User-submitted content (including comments, updates, photos, and videos) do not necessarily represent the views of the GLOW YMCA.

The statements and opinions posted by registered participants to these forums and blogs offered for educational, informational, and social purposes only, should not be construed as personal medical advice, and are not intended to diagnose any medical condition or replace your or anyone else’s healthcare provider. Please consult with a physician or local healthcare provider before taking any advice that might affect you or anyone else’s health and well-being.